Privacy Policy
Last updated: 5/9/2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
- Account information (email, username, profile data)
- Chat messages and interactions with AI characters
- Usage data and analytics
- Payment information (processed securely by third-party providers)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and security alerts
- Respond to your comments, questions, and requests
- Develop new features and functionality
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in our operations (under strict confidentiality)
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication requirements
- Secure data storage with reputable cloud providers
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We will delete or anonymize your information upon account deletion, except where retention is required by law.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.
8. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@sxsy.ai
- Support: support@sxsy.ai
